Shipping and service policy

SHIPPING POLICY

 

General Guide For Deliveries 

The date of delivery set is made in good faith, but may be subject to industrial disturbances, delay in transit, damage to goods in transit, shortage of goods and any other cause beyond reasonable control of The Bathroom Place ®, however we will do what is possible to reduce any problems. The Bathroom Place ® shall be excused from failure to deliver or complete which is contributed to by any such cause and the time specified for completion of delivery shall be extended and shall not constitute a breach of contract, nor shall it affect any other provisions of the contract.

Deliveries required outside normal working hours or deliveries booked by the Customer or customers’ agent directly are charged to the customer directly by the freight company, and all charges, damages, shortages and delays will be the sole responsibility of the Customer.

Dispatch

Your goods will be dispatched typically within 3 to 21 business days after your order. Once your order has been distributed to our nominated carrier it becomes their responsibility and often shipping times can vary. The Bathroom Place ® is not liable and/or responsible for any delays and/or lost and/or stolen orders in transit.

Deliveries to within the Sydney Metro area are typically carried out by The Bathroom Place ® truck driver, these deliveries shall be made during normal working hours (Monday-Friday).

Deliveries outside our service areas are made by contracted couriers, post or delivered directly by our suppliers. These deliveries are limited to products that are not bulky, heavy or fragile.

Deliveries outside our service areas are limited for LARGE, BULKY and FRAGILE products and will be considered on a case to case basis.

 Due to OH&S regulations LARGE, BULKY & Heavy items are delivered to kurbside only.

 Items over 25Kg or large bulky items such as vanities and baths require more than one person to carry onto site, it is your responsibility to provide an additional person(s) to our Driver on delivery of these items. Deliveries made by our contracted couriers or direct deliveries by our Suppliers may sometimes fall outside normal trading hours. It is the responsibility of the Customer to ensure that an authorised person over the age of 18 years, be available to take delivery of the order and we require a signature on delivery.

In the event that no authorised person is available to receive the goods, the goods will be returned to the warehouse and an additional delivery fee will be charged for delivery at an alternative time, unless the customer requests and gives permission for the goods be left on site the driver’s signature and date shall be deemed to be acceptance of the delivery whether by The Bathroom Place ® or our agent.

BEFORE YOUR DELIVERY - Our Support team will contact you before delivery to advise when to expect your delivery. If we are unable to contact you on the numbers provided, we will attempt to leave a message. If there is a delay on the day our driver will attempt to contact you to make you aware of the delay and reschedule if required.

*Please advise us prior to delivery if there is poor access- such as steep slope, stairs etc. or restricted access or special details regarding your delivery address.

DAMAGE OR SHORTFALLS – The Customer will be responsible for immediate examination of the goods upon delivery, and shall give notice to The Bathroom Place ® of any shortages, damage or other errors in delivery. If the purchaser fails to give such notice within 48 hours on which the goods are delivered to its premises or other the goods shall be deemed to have been accepted by the purchaser. Under no circumstances shall The Bathroom Place ® be liable for shortages, damage or other errors in delivery unless the purchaser has advised The Bathroom Place ® within 48 hours of the date on which the goods are delivered.

Shipping will be calculated by delivery destination within Australia in the checkout process.

Location	Estimated Time Frame
Sydney Metro Area Greater NSW	3 - 21 Business Days 5 - 21 Business Days
Metro Melbourne, ACT and Brisbane Regional & Rural Victoria and Queensland	5 - 21 Business Days 5 - 21 Business Days
South Australia, Western Australia, Tasmania And Northern Territory	7 - 21 Business Days

 

Changing Orders

Once your order has been dispatched, The Bathroom Place ® is unable to make changes to your order. However, if you realise you have provided an incorrect delivery address, please email us as soon as possible at info@thebathroomplace.com.au or call on 02 8054 6352. If a change of address is made directly with your local post office, The Bathroom Place ® will not be held accountable for any lost and/or misdelivered orders.

Tracking

We will provide you with a tracking number for shipping not carried out by The Bathroom Place ® delivery truck, however these may or may not be real-time trackable depending on the transport company making your delivery, some are only traceable in the event they go missing.

International Delivery

At this stage, we do not deliver outside of Australia.

For any further questions on shipping, please email us at Info@thebathroomplace.com.au or call on 02 8054 6352.

INSURANCE – No Insurance is provided by The Bathroom Place ®. The Customer acknowledges that insurance of all goods is the responsibility of the Customer at point of delivery.

INSURANCE – for your purchase/s will be incorporated in your delivery charge, if delivery is not charged The Bathroom Place ® will automatically carry the insurance.