Any claims must be made in writing to firstname.lastname@example.org within 48 hours of date of delivery, otherwise you are deemed to have accepted the Products and liability for the Products.
Credits and exchanges are for the full value of the returned goods only and do not include the cost of postage/freight unless an item is faulty/defective in which case we will pay for postage/freight. You can only exchange for change of mind once for any given order (i.e. you can't decide to change your mind on the replacement product and get another replacement or return for credit). We comply with every aspect of Australian Consumer Law, of course, so if an item is faulty we will always rectify this for you. Change of mind does not apply to goods that have been installed or used. Items must be in perfect condition to be eligible for a change of mind credit.
If goods remain boxed and in perfect condition you may return them within 30 days for a full refund provided that the manufacturer does not surcharge The Bathroom Place ®. The cost of return delivery will be incurred by the customer.
All boxed items will incur a 15% restocking charge if returned within 30 days and the cost of return delivery will be incurred by the customer.
All products that are unboxed will incur a 20% restocking charge if returned within 30 days and the cost of return delivery will be incurred by the customer.
Custom made to order goods (vanities, heated towel rails, mirrors etc), special finishes orders (i.e. Tapware), special order Indent items, sale items and floor stock clearance items are NON-REFUNDABLE. There is a 30 Days limitation on all credits.
How do I return an item?
- Pack your item/s for return and ensure they are packed carefully to avoid damage (items that are damaged in transit due to inadequate packaging will unfortunately be unable to be refunded).
- Once we receive your return we will inspect the item/s to see if our returns policy has been met. We will let you know if the return has been approved and process the refund/credit/exchange. If the returned item does not meet our returns policy we will call you to discuss options.