Returns policy

RETURNS POLICY

  1. We do not accept the return of any Products on a change of mind basis. If any product is faulty, not of merchantable quality, not fit for its intended purpose, and where we do not conduct an inspection of the site or proposed installation location, we do not warrant or represent that the Products will be fit or suitable for your requirements or specifications or does not match the description then please contact us by email at info@thebathroomplace.com.au and one of our Customer Service Team will assist with your request. We will offer a replacement Product, credit note or refund at our discretion subject to the requirements of the ACL, where applicable, and these terms and conditions.
  2. All our items are checked for damage and missing parts prior to delivery. They are sent out in good and brand-new condition. It is important to thoroughly check your Products upon delivery and to notify us at info@thebathroomplace.com.au or call 02 8054 6352 within 48 hours of receiving the order, and report any shortage, discrepancy, defect, wrong specification or similar problem to the Seller as soon as you become aware of it. Where applicable, you must provide photographic evidence of any damage or defect alleged.
  3. Any claims for credits must be made in writing to info@thebathroomplace.com.au within 48 hours of date of delivery, otherwise you are deemed to have accepted the Products and liability for the Products.
  4. We will evaluate your return request and send you full return instructions and return address, where applicable. The postage cost for the return will be borne by you except where we subsequently deem the returned Product faulty, not of merchantable quality, not fit for its intended purpose, where we do not conduct an inspection of the site or proposed installation location, we do not warrant or represent that the Products will be fit or suitable for your requirements or specifications or that it does not match the description on the Site in which case we will refund the postage cost to you.
  5. Please be aware that it is your responsibility to ensure that your returned item reaches us safely. We are not liable for the loss or damage of return items in transit. Please use a traceable delivery method and keep a record of your tracking number. We will contact you to confirm when a return has been received by us.

On Return

      • Goods must be in original, packaging which is in good order and condition.
      • Products are to be returned to our designated area at Customers expense.
      • The products have not been used, installed or install attempted.
      • Items returned for credit will only be refunded after inspection, to determine whether goods are in good order and condition and in original packaging.
      • 20% - 30% Restocking fee may apply.
      • Delivery fees are not refundable.
      • Custom made to order goods (vanities, heated towel rails, mirrors etc), special finishes orders (i.e. Tapware), special order Indent items, sale items and floor stock clearance items are NON-REFUNDABLE.
      • Refunds can only be made to the same credit card as the original payment was made. Refunds for EFT or cash payments are made via EFT to customers bank account.